The Power of Visuals in Long-Term Memory
While all patient room whiteboards help improve patient communications and can be customized to your needs, we’ve designed our products to directly correlate to the HCAHPS survey questions. We use this as a master template to collaborate with you to define the specific data fields relevant to your unique patient communication needs. This leads to the most effective, customized board designed to improve memory recall that can help increase HCAHPS scores.
These boards can also be used in conjuction with auditory communications to increase the odds of patients recalling information at a later date, both for their own care and for the purpose of the post-discharge survey.
| A | Question 1: | During this hospital stay, how often did nurses treat you with courtesy and respect? |
| Question 5: | During this hospital stay, how often did doctors treat you with courtesy and respect? | |
| B | Question 2: | During this hospital stay, how often did nurses listen carefully to you? |
| Question 6: | During this hospital stay, how often did doctors listen carefully to you? | |
| C | Question 3: | During this hospital stay, how often did nurses explain things in a way you could understand? |
| Question 7: | During this hospital stay, how often did doctors explain things in a way you could understand? | |
| D | Question 9: | During this hospital stay, how often was the area around your room quiet at night? |
| E | Question 10: | During this hospital stay, did you need help from nurses or other hospital staff in getting to the bathroom or in using a bedpan? |
| Question 11: | How often did you get help in getting to the bathroom or in using a bedpan as soon as you wanted? | |
| F | Question 12: | During this hospital stay, did you have any pain? |
| Question 13: | During this hospital stay, how often did hospital staff talk with you about how much pain you had? | |
| Question 14: | During this hospital stay, how often did hospital staff talk with you about how to treat your pain? | |
| G | Question 15: | During this hospital stay, were you given any medicine that you had not taken before? |
| Question 16: | Before giving you any new medicine, how often did hospital staff tell you what the medicine was for? | |
| Question 17: | Before giving you any new medicine, how often did hospital staff describe possible side effects in a way you could understand? | |
| H | Question 18: | After you left the hospital, did you go directly to your own home, to someone else’s home, or to another health facility? |
| Question 19: | During this hospital stay, did doctors, nurses or other hospital staff talk with you about whether you would have the help you needed when you left the hospital? | |
| Question 20: | During this hospital stay, did you get information in writing about what symptoms or health problems to look out for after you left the hospital? | |
| Question 24: | When I left the hospital, I had a good understanding of the things I was responsible for in managing my health. | |
| Question 25: | When I left the hospital, I clearly understood the purpose for taking each of my medications. | |
| I | Question 23: | During this hospital stay, staff took my preferences and those of my family or caregiver into account in deciding what my health care needs would be when I left. |
HCAHPS Boards
Patients are more likely to confirm that the HCAHPS survey criteria has been met or exceeded when provided with visual cues, like our customized graphics, regardless of a direct or indirect correlation to the HCAHPS questions.
CareBoards’ products are specifically designed to positively impact your patient satisfaction scores and to reduce financial impact from Medicare/Medicaid issues related to HCAHPS performance.
Get the HCAHPS Fact Sheet (PDF), or learn more at HCAHPS.org